Frequently Asked Questions

If I have a personal insurance policy (Long-Term Care policy, Health Insurance policy, Accident policy) will they cover services through your organization?

Each policy is different. Contact our office at 1-800-640-6907 and we will ask for your policy information and then contact your insurance company for clarification of coverage.

How do I qualify for services?

The Department of Social & Health Services or Aging & Adult Care of Central Washington completes an assessment and determines eligibility. You can contact our Central Office at 1-800-640-6907 for assistance in making contact to the appropriate agency.

Is there a cost to me for services?

There are participation costs associated with certain programs. The authorizing agency (Department of Social & Health or Aging & Adult Care of Central Washington) case managers determine them at the time of application for services.

What are your hours of service?

In-Home Care of Central Washington offers flexible hours, including days, evenings, overnight and weekend hours as requested on your plan of care.

What happens if the In-Home Care Provider assigned to me is sick?

If your care provider is sick, another is normally available

What if I am unhappy with the care provider assigned to me?

We try very hard to find the perfect match between our clients and the care provider’s we assign to them. If our client becomes unhappy with the care provider’s work performance, we will try to work it out with assistance from our supervisory staff, and if there is not an improvement we will be happy to assign another care provider.

Who pays the care provider – you or me?

In-Home Care of Central Washington handles all the billing, payroll, taxes, insurance and administrative work.